Responsible Gambling and Host Responsibility

Last updated: 2 July 2026.

This page explains PacificKoru’s responsible gambling and host responsibility position for the casino hall / gaming lounge within the hotel.

Adults-only access

Casino hall access is restricted to adults: 20+ for casino gaming areas. PacificKoru may require age verification before entry and may refuse access where age, identification, safety or host responsibility requirements are not met.

Responsible gambling commitment

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Guests should set personal limits, take breaks, avoid gambling when distressed or impaired, and ask for help if gambling stops feeling controlled or enjoyable.

No minors in casino gaming areas

Minors are not permitted in casino gaming areas. Staff may ask for identification and may refuse access where age eligibility cannot be confirmed.

Staff support and intervention

PacificKoru staff may provide guidance, pause service, refuse entry, ask a guest to take a break, or take other reasonable steps where there are concerns about safety, intoxication, distress, impaired decision-making or gambling harm.

Self-management and exclusion

Guests who are concerned about their gambling can speak with the hotel team about available options and practical support. Where formal exclusion, venue restriction or harm minimisation processes are available or required, staff will direct the guest to the appropriate process.

Alcohol, wellbeing and safe service

PacificKoru supports responsible service and guest wellbeing. Guests who appear intoxicated, distressed or unable to participate safely may be refused access or service in line with venue responsibilities and New Zealand law.

Help and support

If gambling is causing stress, financial pressure, relationship issues or loss of control, please seek support promptly. You can contact local support services or speak with the PacificKoru hotel team for guidance on next steps.

Questions

For casino hall visit information or host responsibility questions, contact [email protected] or call +64 25 884 3326.