Terms and Conditions

Last updated: 2 July 2026.

These Terms and Conditions apply to your use of www.pacifickoru.com and to enquiries submitted to PacificKoru through this website.

Business details

Brand: PacificKoru
Legal name: PacificKoru
Country: New Zealand
Address: 42 Kauri Grove, Mount Eden, Auckland 1024, New Zealand
Email: [email protected]
Phone: +64 25 884 3326

Website information

We take reasonable care to keep website information accurate and current. Hotel services, room availability, dining arrangements, event support, VIP hospitality and visit details may change by date, operational needs and guest requirements.

Enquiries are not confirmed bookings

Submitting a website form or sending an email does not automatically create a confirmed booking, reservation, contract or event arrangement. A booking or service arrangement is confirmed only when PacificKoru confirms the details directly with you.

Prices

Prices shown on the website are indicative NZD prices for hotel accommodation, dining without alcohol pricing, event services and non-gaming hospitality services. Final availability, inclusions and prices are confirmed by the hotel team before a booking or service arrangement is accepted.

Payments

This website does not collect card payments. Any payment method, timing, deposit requirement or invoice arrangement will be confirmed directly by PacificKoru where applicable.

Changes and cancellations

Cancellation, amendment, deposit and refund details may vary by room, service, date, event format and booking channel. Specific terms will be provided when a booking or service arrangement is confirmed. Nothing in these terms limits any non-excludable rights you may have under New Zealand law.

Dining and event enquiries

Dining and event information is provided to help guests plan a visit. Menus, staffing, room setup, timing, service style and capacity depend on availability and operational requirements. Capacity depends on room setup and event format and will be discussed during the enquiry process.

Casino hall access

The casino hall is an adults-only hotel amenity. Access is restricted to adults: 20+ for casino gaming areas. PacificKoru may require age verification and may refuse entry where required by law, host responsibility obligations, safety requirements or venue policy. Casino hall enquiries submitted through the website are handled as visit information requests.

Guest conduct

Guests must behave respectfully toward staff, other guests and the property. PacificKoru may refuse service, cancel an arrangement or require a guest to leave where conduct is unsafe, unlawful, abusive, disruptive or inconsistent with reasonable hotel standards.

Consumer rights

New Zealand consumer laws may provide guarantees and rights that cannot be excluded. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

Intellectual property

Website content, layout, copy, design, code, logos and brand assets are owned by PacificKoru or used with permission. You may view the website for personal, guest or business enquiry purposes. You must not copy, reproduce, scrape, republish or misuse website content without permission.

Website security and acceptable use

You must not interfere with the website, attempt unauthorised access, introduce malicious code, submit false or unlawful information, or use the website in a way that disrupts its operation or infringes the rights of others.

External links

The website may link to third-party resources such as Google privacy information. PacificKoru is not responsible for third-party websites, their content or their privacy practices.

Liability

To the extent permitted by law, PacificKoru is not liable for website interruptions, technical errors, unavailable services, indirect loss, loss of profit or loss arising from reliance on information that has not been confirmed directly by the hotel team. This does not limit any liability that cannot be excluded under New Zealand law.

Governing law

These terms are governed by the laws of New Zealand. New Zealand courts have jurisdiction over disputes relating to these terms and the website.

Contact

Questions about these terms can be sent to [email protected].